Privacy Policy

Muscle & Joint Clinic

Effective Date: February 11, 2026

Muscle & Joint Clinic (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (the “Website”) and interact with our online services.

1) What Information We Collect

A. Information you provide to us

We may collect information you choose to submit, including:

Contact details (name, email, phone number)
Appointment-related details (preferred times, service interest, notes you submit)
Messages and inquiries (information you enter into contact forms or chat tools, if used)
Newsletter signups (email address and preferences)
Other information you voluntarily provide

Please avoid submitting sensitive medical or health information through the Website forms unless we explicitly request it for scheduling or intake purposes. If you need urgent care or emergency services, do not use the Website—seek immediate assistance.

B. Information we collect automatically

When you use the Website, we may automatically collect:

Device and browser information (device type, browser type, operating system)
Usage data (pages viewed, time spent, clicks, referring/exit pages)
Approximate location (derived from IP address, generally city/region level)
Log data (IP address, timestamps, error logs)

C. Cookies and similar technologies

We may use cookies, pixels, tags, and similar tools to:

Remember preferences (e.g., language, session settings)
Measure traffic and performance
Improve the Website and user experience
Support advertising/remarketing (where enabled)

You can manage cookies through your browser settings and may be able to adjust cookie preferences through any cookie banner/settings provided on the Website.

D. Information from third parties

We may receive information from:

Scheduling or form tools you choose to use (e.g., booking platforms)
Analytics and advertising partners (e.g., aggregated performance data)
Social media platforms if you interact with our social pages or embedded content

2) How We Use Your Information

We use information to:

Provide and operate the Website
Respond to inquiries and requests
Help you book or manage appointments
Send administrative messages (e.g., confirmations, policy updates)
Send marketing communications where permitted by law (you can opt out anytime)
Monitor, maintain, and improve Website performance and security
Analyze trends and measure marketing effectiveness
Comply with legal and regulatory obligations

3) How We Share Your Information

We do not sell your personal information in the ordinary course of business. We may share information in the following situations:

A. Service providers (vendors)

We may share information with trusted vendors that help us operate the Website and services, such as:

Website hosting and website platform providers
Form and scheduling providers
Email/communications platforms
Analytics providers
Advertising platforms (if enabled)

These vendors are permitted to use information only as necessary to provide services to us.

B. Advertising and analytics partners

If enabled, we may share limited information (often via cookies/pixels) with partners to understand Website performance and improve marketing. This may include Google tools (e.g., analytics and advertising features).

C. Legal and safety reasons

We may disclose information if required to:

Comply with law, regulation, subpoena, court order, or lawful requests
Protect rights, safety, and security of our clinic, users, or others
Investigate fraud, security incidents, or misuse

D. Business transfers

If we are involved in a business transition (e.g., sale, merger, financing), information may be transferred as part of that transaction, subject to appropriate protections.

E. With your consent

We may share information when you ask us to or consent to sharing.

4) Your Choices and Controls

A. Email marketing opt-out

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us (see “Contact Us” below).

B. Cookies

You can disable cookies through your browser settings. Some Website features may not work properly if cookies are disabled.

C. Access and correction

You may request access to or correction of your personal information, subject to applicable laws and verification of identity.

5) Children’s Privacy

The Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can address it.

6) Links to Other Websites

The Website may include links to third-party sites. We are not responsible for the privacy practices or content of third-party sites. Review their policies before providing information.

7) Security

We take reasonable safeguards to protect information. However, no method of transmission or storage is 100% secure. You use the Website at your own risk.

8) Canadian Privacy Notice (PIPEDA)

We handle personal information in accordance with applicable Canadian privacy laws, including PIPEDA and relevant provincial requirements. We collect, use, and disclose personal information for purposes a reasonable person would consider appropriate in the circumstances, and we aim to obtain consent where required.

Important note: If you become a patient, health information collected through clinical care is handled under applicable health privacy rules (e.g., Ontario’s PHIPA, if applicable). Website communications are not a substitute for secure clinical records systems.

9) International Visitors

If you access the Website from outside Canada, your information may be processed in Canada or other jurisdictions where our service providers operate. Those jurisdictions may have different privacy laws.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” will reflect the latest version. Continued use of the Website after updates means you accept the revised policy.

11) Contact Us